Most businesses spend lots of time, effort and money to win new clients, but once they've got them, surprisingly little to ensure they keep existing clients happy. People who win new clients are seen as stars, but those who retain them are often the unsung heroes...
Trump, climate change and more Brexit debate are just some of the things that made 2018 another interesting year for many businesses! So what was the biggest challenge for you and your business? Some of the issues below may sound familiar...
Some things in business apply no matter what you do and understanding your clients better to help increase sales and make more money is one of those things! But how should you do this? Well, in an increasing world of technology and social media, talking to them and having a good old fashion conversation still works.
Summer is nearly over, the kids are back at school so it's back to reality!
So what better way to kick start your business than doing a survey to find out what your clients want? It's quick and easy to set up and you'll get lots of useful information...
Summer is still with us and you may be looking forward to a holiday at last! Well deserved I'm sure, but how well does your business look after its best clients the rest of the year?
Ask yourself how would your business cope if it lost its top 5 clients?...
Quite simply yes it does matter!
These days, businesses operate in a world where clients have a huge amount of information and choice at their finger tips. Just think, when was the last time you booked a holiday or went to a restaurant without first checking what existing customers said...
Most businesses spend a lot of time, effort and money winning new clients, but how do they ensure they're getting the most from their existing clients? We all know it's a lot easier to deepen and broaden relationships with clients we already work with as they know, like and trust our business.