Make more money - falling pounds

Know Your Clients Better - Make More Money!

By: Noshir Desai October 2018

Some things in business apply no matter what you do and understanding your clients better to help increase sales and make more money is one of those things!  But how should you do this? Well, in an increasing world of technology and social media, talking to them and having a good old fashion conversation still works.

Continue reading...

Survey

Let's Do A Client Survey

By: Noshir Desai September 2018

Summer is nearly over, the kids are back at school so it's back to reality!

So what better way to kick start your business than doing a survey to find out what your clients want? It's quick and easy to set up and you'll get lots of useful information...

Continue reading...

We no longer require your service

How Would Your Business Cope If You Lost Your Top Five Clients?

By: Noshir Desai August 2018

Summer is still with us and you may be looking forward to a holiday at last! Well deserved I'm sure, but how well does your business look after its best clients the rest of the year?

Ask yourself how would your business cope if it lost its top 5 clients?...

Continue reading...

Professional businessman listening closely

Does It Matter What Your Clients Say About You?

By: Noshir Desai July 2018

Quite simply yes it does matter!

These days, businesses operate in a world where clients have a huge amount of information and choice at their finger tips. Just think, when was the last time you booked a holiday or went to a restaurant without first checking what existing customers said...

Continue reading...

The customer relationship mix: support, service, satisfaction, loyalty, reliability, quality and improvement

Are You Getting The Most From Your Existing Clients?

By: Noshir Desai June 2018

Most businesses spend a lot of time, effort and money winning new clients, but how do they ensure they're getting the most from their existing clients? We all know it's a lot easier to deepen and broaden relationships with clients we already work with as they know, like and trust our business.

Continue reading...

Customer satisfaction concept

How Do You Ensure You Retain Good Clients?

By: Noshir Desai April 2018

Most businesses spend a lot of time, effort and money winning new clients, but once they've got them, relatively little ensuring that they keep their existing clients happy. People who win new clients are seen as stars, but those who retain them are often the unsung heroes...

Continue reading...

Leaping from 2017 into 2018

Was 2017 A Good Year For Your Business

By: Noshir Desai December 2017

Brexit, Trump and North Korea, just some of the things that made 2017 a challenging year for many businesses! So what was the biggest challenge for you and your business? Some of the issues below may sound familiar...

Continue reading...

Feedback - Response, Ideas, Advice, Results

Honest Client Feedback - Why It Matters

By: Noshir Desai July 2017

Why should you bother to ask your clients what they really want and are there really any benefits? Here are a couple of simple examples of the power of honest feedback and the business impact...

Continue reading...