Leaping from 2020 into 2021

How Was 2020 For Your Business?

By: Noshir Desai January 2021

To say 2020 was an unusual and difficult year might seem like an understatement but what was the biggest challenge for you and your business? Some of the issues below may sound familiar...

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Survey

Increasing Profit Through Market Insight

By: Noshir Desai October 2020

Covid and lockdown restrictions make it a difficult time for many businesses at the moment. However, there are still opportunities to succeed if they are willing to adapt, and the fundamentals of good business practice are unchanged. Our recent webinar gives some tips and suggestions on how to maximise your engagement with clients to increase sales..

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Survey

Let's Do A Client Survey

By: Noshir Desai June 2020

We're slowly getting Covid under control (hopefully!) and businesses are starting to move towards a "new normal", right?

So what better way to kick start your business than doing a survey to find out what your clients want? It's quick and easy to set up and you'll get lots of useful information...

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The customer relationship mix: support, service, satisfaction, loyalty, reliability, quality and improvement

Getting The Most Out Of Your Existing Clients

By: Noshir Desai April 2020

Now more than ever, it's really important to stay in touch with your clients! Currently, most businesses have a bit more time so it's the perfect opportunity to think about when you last took a step back and asked your clients what they really want...

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Feedback - Response, Ideas, Advice, Results

Proof That Client Feedback Increases Sales!

By: Noshir Desai November 2019

I've talked in the past about why you should ask your clients what they really want and the benefits in taking the time to talk to them. After all, it's quicker to send a survey, text or use social media but this often feels impersonal. So in an ever increasing digital world, here's proof that there's still a place for a good old fashion conversation...

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Professional businessman listening closely

Does It Matter What Your Clients Say About You?

By: Noshir Desai September 2019

Quite simply yes it does as people rarely buy anything these days without first checking what existing clients are saying.

These days, clients have a huge amount of information and choice at their finger tips...

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Customer satisfaction concept

How Do You Protect Your Best Clients?

By: Noshir Desai February 2019

Most businesses spend lots of time, effort and money to win new clients, but once they've got them, surprisingly little to ensure they keep existing clients happy. People who win new clients are seen as stars, but those who retain them are often the unsung heroes...

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Make more money - falling pounds

Know Your Clients Better - Make More Money!

By: Noshir Desai October 2018

Some things in business apply no matter what you do and understanding your clients better to help increase sales and make more money is one of those things!  But how should you do this? Well, in an increasing world of technology and social media, talking to them and having a good old fashion conversation still works.

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We no longer require your service

How Would Your Business Cope If You Lost Your Top Five Clients?

By: Noshir Desai August 2018

Summer is still with us and you may be looking forward to a holiday at last! Well deserved I'm sure, but how well does your business look after its best clients the rest of the year?

Ask yourself how would your business cope if it lost its top 5 clients?...

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