Summer is nearly over, the kids are back at school so it's back to reality!
So what better way to kick start your business than doing a survey to find out what your clients want? It's quick and easy to set up and you'll get lots of useful information.......or will you? Clients feel over surveyed these days and get asked for their views on everything from using their bank to booking a holiday. And it's impersonal with increasing client scepticism that it's more about collecting data than actually improving the client experience.
We believe there's a better, more personal way of finding out what your clients really want and that's by having a good old fashion conversation with them. In our experience, it's all about asking the right questions in the right way and if your clients feel you're really interested in what you think, guess what, they'll tell you. Some business owners can get this powerful information themselves but it takes time. Using an independent 3rd party encourages clients to be more open and honest with feedback without the awkwardness of telling their supplier they're perhaps unhappy about something.
So if you want to find out what your clients really think, get a greater share of their business and get recommended, do give us a call as we love talking to our clients!